Firmware Finder




Frequently Asked Questions..


Is the part actually in stock ?

The most common question of all!

With so many companies on the internet pretending to be something they’re not, its no surprise to us that you, our customers are suspicious of buying from the web in case you’re ripped off.

Let us give you this ‘cast iron’ guarantee:

If our site says it’s in stock then it’s in stock! Our website is 100% LIVE information, what you see on your screen is what all Ultratec employees see at HQ. The information on the site is updated every second of every day. You can therefore order with complete confidence.



What about delivery?

Ultratec Ltd now use INTERLINK and UPS for all our shipping.

UK
We offer our UK customers 4 delivery options:
Pay on Collect : Turn up & pay within 7 days of placing the order. You will need your PIN.
2 - 3 Working Day Delivery : This is for standard deliveries. If the items are not urgent we recommend this option. The parcel can arrive anytime before 5:30pm.

Next Working Day Delivery : This is recommended for customers who need the items the next day. This is a guaranteed service. The parcel can arrive anytime before 5:30pm.
Pre 10:30AM Delivery : This is recommended to customers who need the items the next day, on a priority service. This is guaranteed to be delivered before 10:30 AM on the next Working Day
Saturday Delivery : This is recommended for customers who need the item to be delivered on a SATURDAY. All other delivery options do not include Saturday as a delivery day. The parcel can arrive anytime before 5:30PM.
EU Countries via UPS:
EU Deliveries can be serviced by Road or Air. Depending on how quickly you require your order.

If Customs charges are required, they are included in the delivery charges.
Non-EU Countries via UPS:
Countries outside the EU are sent using air services only. This is a maximum 6 day guaranteed service, however it may be delivered before then.
Delivery Times:
Delivery times vary from country to country. When you choose your shipping option, the shipping time is shown next to the price.
If you require faster delivery times please contact Ultratec Sales on +44 (1462) 490082
Mon - Fri 9am - 5.30pm (GMT)



Why am I being charged VAT?

If you are based outside of the UK but inside the EU, we are required to charge VAT unless a valid VAT ID can be supplied.

We now have a unique system that will check VAT codes against a central database. If you have a valid VAT code, please register it with the system at the shopping basket.



What warranty do I get?

Ultratec guarantees that the part you order is the part you receive and that the parts are as described. There is NO warranty on these parts and they are ‘sold as seen’ , intended for data Recovery Purposes only.

WARNING!
Tampering with your hard disk in ANY way whatsoever can lead to PERMANENT DATA LOSS as well as invalidating any Manufacturers warranty obligations. If in any doubt whatsoever, click here for a quote.


All information contained herein is given in good faith and Ultratec cannot be held responsible for any Data lost due to an attempted repair/recovery. By purchasing from Ultratec you expressly agree to these terms.
My browser says there is an error when I'm using the online store!

The most common reason for errors on the Online Store is that Cookies have been disabled,

In order to use the Ultratec Website, cookies must be enabled.
For Internet Explorer please follow these steps:
Load Internet Explorer.
Click On "Tools" and then "Internet Options".

From here, there should be tabs along the top of the window. Click on "Privacy" and change the setting to "Medium".

Press OK!

You should now be able to use the Ultratec Ltd Website without any problems.


If your problems persist, please contact Technical Support on 01462 492351.